Returns, Terms & Conditions

1. Introduction

Welcome to Gallop Hill LLC ("we," "us," "our"). By using our website gallophill.com (the "Site"), you agree to these terms and conditions (the "Terms"). Please read them carefully. If you do not agree with the Terms, please do not use the Site.

2. Product Information

All product details, including descriptions, pricing, and availability, may change without notice. We strive to ensure that the information on the Site is accurate, but we do not guarantee that the product descriptions, prices, or other content are error-free or complete.

3. Purchases and Payments

All orders placed through the Site are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion. Payment must be completed in full before product shipment. We accept various payment methods as listed on the Site. You agree to provide accurate and complete payment information.

4. Shipping, Returns and Refunds

Shipping
Once your order has shipped, you will be emailed a tracking number for your order. We ship via USPS, FedEx, DHL and UPS.

Shipping for Returned Items
Shipping costs for returned items will be Gallop Hill’s responsibility. Please note that any original shipping charges (if applicable) are non-refundable.

Returns
If you are not 100% satisfied with your Gallop Hill purchase, please return it for a full refund within 30 days of purchase. Products must be returned in new or gently used condition - we reserve the right to refuse refund if a product is returned heavily used. 

We will issue your refund within 5 business days of receiving your return. You will be notified via e-mail once the refund has been processed. The refunded amount should be available on your original method of payment within 7-10 business days, depending on your payment method.

To process your return, please e-mail us at hello@gallophill.com and provide your:

  • Name

  • Order number

  • Item(s) you are returning

  • Reason for return

We will respond to your request within 5 business days.

Defective or Damaged Items

We will replace items if they are defective or damaged.

Order Issues
If you experience issues with your order, such as being delivered damaged products or the wrong items, please contact us within 3 days of the delivery and we will do everything in our power to make things right!

Lost Orders
If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number. 

By purchasing from our Site, you agree to comply with this policy.

5. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is owned by Gallop Hill LLC or its licensors and is protected by intellectual property laws. You may not use, reproduce, alter, or distribute any content from the Site without our explicit written consent.

6. Limitation of Liability

To the extent permitted by law, Gallop Hill LLC is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site or the products purchased from it. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of New York, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved exclusively in the courts of New York.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

9. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at hello@gallophill.com